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| If you are contemplating making use of
Bell Glass for an on site project then you really SHOULD read the
following page of customer comments as quoted below. Every time that Bell Glass complete a project they shortly afterwards send the customer a 10 point questionnaire form which seeks to ask the customer to mark the various levels of satisfaction applicable to specific areas of the work/services provided. This of course is a sound method of keeping tabs on what is happening in the field, and to address any unsatisfactory shortcomings that come to light. The standard form also includes the provision of a customer adding any personal comments they wish, and it is these which have been extracted below. Contrary to what might possibly be some peoples cynical approach that “bad comments” would never ever be published, this is not true, and the selection of following comments has been brought about by simply taking a handful of forms and then producing word for word what was said. There has not been any careful selection process, or shuffling the most favourable to the top of the pile. After all honesty is always the best policy. The wise potential Bell Glass customer will appreciate that the quality and integrity of a company cannot be ascertained by how much they spend on national advertising campaigns, or who can shove the most leaflets through the front door. Judgement should be made not on illusion, but based on reality, so please judge Bell Glass on what its existing customers actually think. Ref J1440 Mrs Pilbeam The workmen were very kind and conscientious and I will strongly recommend the firm. Ref WD/B/1410 Mr Banfield A Good job done by a good team. Ref WD/H/239 Mr Harrison A good job was carried out and I would not hesitate to use Bell Glass again, probably when we replace our windows. Ref WD/S/1370 Mr Stansell A very professional service. Every assistance was provided beforehand to ensure we ordered exactly what we needed to suit our purposes. Ref WD/K/144 Mr Kimber Excellent service, as on previous occasions. Ref letter Dec 2005 Arthur Saunders O.B.E. A quick note to thank you for the service you provided following our break in. We were very impressed with your fitter. He attended before the Police arrived. Was at pains to tidy up all the broken glass and was extremely courteous. Please convey our thanks to him. Ref M650 Mr Mara During the past 3 years we have had 4 lots of windows changed - each time we have been highly satisfied in all areas of the work - Many Thanks. Ref WD/C/REM Mrs Clark We were extremely pleased with the rapid response to our call and the efficient way in which the work was carried out. We would readily recommend your name to friends. Ref WD/G/1259 Mr F Grafton Excellent service and products. Many Thanks. Ref WD/P/1273 Mrs Peek Your fitters Zac & Neil are extremely pleasant young men, and seemed to me to take pride in their work, of which we are most pleased. We will not hesitate to have Bell Glass again. Thank You. Ref WD/T/1215 Mrs E Tyrrell I am happy and very satisfied with the three fitters who left my house looking really smart and also gave help with the locking & unlocking. Thank You. Ref Letter Sept 2005 Evelyn Hall Many Thanks for the wonderful work carried out by your company on my doors and windows, it really does make an enormous difference. Please relay my thanks to the two gentlemen concerned who carried this out in my absence. Ref WD/B/336 Mrs Borgess This is the third time I have had double glazing work done by Bells. I am satisfied with the work done, and recommend your firm. I will certainly use Bells again If I need any further work done. Ref WD/L/105 Mr Maurice Long From the office to the fitters doing the job first class. Thank You. Ref WD/J/078 Mr P Jeffries Can’t complain. Ref WD/D/1095 Mr Doughty We’ve been very pleased with your service and value for money. Thanks. Ref WD/F/864 Mr Fiddick Thank you for a job carried out efficiently from start to finish. Ref N74 Mr Nicholls Service excellent - Staff extremely courteous and helpful. This is the second time that we have had work carried out by Bell Glass and without a doubt will call you in again if necessary in the future - Thanks for a job well done, on time, and with no hassle. Ref WD/A/129 Mr Attwell We have no complaints. You wouldn’t have known we have had the builders in. A super job. Thank You. Ref WD/G/2639 Mrs Gransden Very pleased with quality and value of windows. Many Thanks. Ref WD/B/306 Mrs Bartholew I found your staff very polite and helpful and would not hesitate to ask for their help if needed. Thankyou for all your help. Ref WD/F/857 Mrs Freeman Your workers were most helpful and had a lot of patience showing me how to lock the new door. I am 86 years old. They were like friends. Ref WD/E/056 Mr R Evans Please find enclosed cheque for £xxxx as payment for windows and doors installed at the above address. I would like to add that the windows and doors were fitted very well and that your employees were very polite and courteous. Despite there was a crack in the front door which was pointed out and dealt with promptly, I would like to thank you for the work and will not hesitate to recommend you to others. Ref Letter Nov 2004 Suzy Stevens Please find enclosed balance of invoice as agreed. I just wanted to thank you very much for your superb customer service and the way you handled the “problem” with our door, and also the time taken to sort this out. Ref J054 S.P. Johnson Attached cheque for £xxxx as final payment for completion of job at above address. Many thanks for the professional way which this work has been handled. Ref B77987 Mrs Hope Very happy with my windows. The bathroom was very difficult in that it is entirely tiled so must have been difficult for the fitters to make such an excellent finish. Ref WD/P/812 Mrs C Parnell It is nice to know that there is a company that sees no job as being too small. Out of 4 companies that we contacted Bell Glass was the only one that bothered to give us a quote - and do the job. So yes we would use Bell Glass again. Ref WD/D/712 Mrs J Daniels I notice the team who came to our flats were most helpful and understanding to my neighbour at No 34 who have a lot of disabilities with hearing and seeing, that is the reason I would recommend Bell Glass. You have a great team of men who have time for people. Ref WD/K/106 Mrs Keeley In this day & age it was really nice to have politeness and satisfaction without any hassle. Ref WD/W/181 Mr & Mrs S Warner 110% satisfaction with all aspects of your company. Would certainly use again in the future. Many Thanks. Ref J66 Mr J.E. Jeffries Excellent work. I would strongly recommend Bell Glass to anyone who enquired. Thanking you. Ref R173 Mrs Roots Very pleased with the work undertaken and the courtesy shown during the installation. Ref WD/S/208 Mr Scott We are completely satisfied with the workmanship and the tidiness of workmen involved in the fitting of the windows. Thank You. |
